Subject: Ticket Assigned - Conversation with Irina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 10:09:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Irina Irina                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi irina, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:51 PM, 06th Apr                   Mais                   Hi Irina, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:53 PM, 06th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           01:53 PM, 06th Apr                     Irina                    Hello, order 1716304277 still have not received funds on the card           01:54 PM, 06th Apr                     Irina                    In my debit card           01:54 PM, 06th Apr                     Irina                    By mistake refund was add in my app walet, i ask to refound to my debit card. No money for long time           01:55 PM, 06th Apr                   Mais                   We would like to inform you that we have processed the refund of amount 12.3 OMR in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:56 PM, 06th Apr                   Mais                   Is there anything else I can assist you with?           01:58 PM, 06th Apr                     Irina                    See better           01:59 PM, 06th Apr                     Irina                    You cut all money for transfer to bank account           01:59 PM, 06th Apr                   Mais                   Could you please confirm your wish about receiving the amount in your bank account?           02:00 PM, 06th Apr                     Irina                    Of course           02:01 PM, 06th Apr                     Irina                    I do it from long time           02:01 PM, 06th Apr                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:02 PM, 06th Apr                     Irina                    But nothing           02:02 PM, 06th Apr                   Mais                   We will get in touch with you at the soonest we can           02:02 PM, 06th Apr                   Mais                   Is there anything else I can assist you with?           02:03 PM, 06th Apr                     Irina                    Order was in February           02:03 PM, 06th Apr                     Irina                    15 business days for refunds           02:03 PM, 06th Apr                     Irina                    First put in my walet what i dont ask. Then cut and dont send in my card           02:04 PM, 06th Apr                     Irina                    Really disappointed in service           02:04 PM, 06th Apr                   Mais                   Please allow us the time and we will do the needful           02:04 PM, 06th Apr                     Irina                    I hope           02:06 PM, 06th Apr                   Mais                   Sure, we will do the needful           02:06 PM, 06th Apr                   Mais                   Is there anything else I can assist you with?           02:07 PM, 06th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:08 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6001757