Subject: Ticket Assigned - Conversation with EriKA
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 12:54:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with EriKA EriKA                    Your driver has Stole me dinar  My account is Erika Singson -51460467           04:39 PM, 05th Apr                   Mais                   Hi Erika, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:43 PM, 05th Apr                   Mais                   Could you please elaborate your query?           04:43 PM, 05th Apr                     EriKA                    my order cost 15dinars only so I give 20 dinars he gave me 4dinars and he ask me if I have 2pcs 1/2dinar so I give him 1pc.-1/2dinar and 2pcs-1/4dinar then he gives me 1dinar ..           04:43 PM, 05th Apr                     EriKA                    I Make phone call to him but he said he give me 5dinars I check the money and think he stole dinar           04:44 PM, 05th Apr                   Mais                   Could you please confirm if this is the intended order 8424200008           04:47 PM, 05th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:49 PM, 05th Apr                     EriKA                    Yes that's it.           04:50 PM, 05th Apr                   Mais                   We would like to offer you an online voucher with the amount of 1 KWD as a compensation for this mistake, could you please confirm your wish about is?           04:50 PM, 05th Apr                     EriKA                    OK please ..           04:51 PM, 05th Apr                   Mais                   Is there anything else I can assist you with?           04:52 PM, 05th Apr                   Mais                   Please ignore the previous message           04:52 PM, 05th Apr                   Mais                   Please be assured as we have now escalated this issue to our voucher team and they are closely working on this to fix it for you.             04:52 PM, 05th Apr                     EriKA                    No that's all .. thank you ..           04:52 PM, 05th Apr                   Mais                   We will get in touch with you at the soonest we can through your email           04:52 PM, 05th Apr                     EriKA                    OK thank you           04:53 PM, 05th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:53 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5996222