Subject: Ticket Assigned - Conversation with Ibrahim Hassan
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 12:42:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ibrahim Hassan Ibrahim Hassan                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi ibrahim hassan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423202162 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP033123003051     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:28 PM, 05th Apr                   Mais                   Hi Ibrahim, Good Evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:30 PM, 05th Apr                   Mais                   We can see that you have contacted us regarding your order 9423202162           04:30 PM, 05th Apr                     Ibrahim Hassan                    Hi, order 943202162 was delivered already but status is still "processing" so i cant start a return process on some of the items received           04:30 PM, 05th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:30 PM, 05th Apr                   Mais                   Please share with us the names of the items you want to return so that we can do the needful           04:31 PM, 05th Apr                     Ibrahim Hassan                    Iconic textured crew           04:31 PM, 05th Apr                     Ibrahim Hassan                    Grey color           04:31 PM, 05th Apr                     Ibrahim Hassan                    Solod tshirt eoth crew neck, blie color           04:32 PM, 05th Apr                     Ibrahim Hassan                    Panelled crew neck tshirt, color black           04:32 PM, 05th Apr                     Ibrahim Hassan                    3 items total           04:32 PM, 05th Apr                     Ibrahim Hassan                    Solid tshirt with crew neck, blue color      is the second item           04:34 PM, 05th Apr                     Ibrahim Hassan                    Is it done yet?           04:36 PM, 05th Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 943202162  dated on 5-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           04:39 PM, 05th Apr                     Ibrahim Hassan                    Thank you           04:39 PM, 05th Apr                   Mais                   Is there anything else I can assist you with?           04:39 PM, 05th Apr                     Ibrahim Hassan                    No, thank you very much           04:41 PM, 05th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           04:42 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5996135