Subject: Ticket Assigned - Conversation with Nihal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 07:29:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nihal Nihal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Nihal Bot:  Hi Nihal, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545647482            11:14 AM, 04th Apr                   Mais                   Hi Nihal, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           11:17 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           11:17 AM, 04th Apr                     Nihal                    Hello, good afternoon           11:17 AM, 04th Apr                     Nihal                    I would like to know how long it would take to refund           11:18 AM, 04th Apr                     Nihal                    My order was cancelled by the system           11:18 AM, 04th Apr                     Nihal                    ?           11:21 AM, 04th Apr                   Mais                   Could you please share with us the exact order number?           11:21 AM, 04th Apr                     Nihal                    #9423984656           11:22 AM, 04th Apr                   Mais                   Please give me a minute to check.           11:23 AM, 04th Apr                   Mais                   We would like to inform you that we have processed the refund of amount AED 70.55 on 3-4-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:24 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           11:26 AM, 04th Apr                     Nihal                    No thats all           11:27 AM, 04th Apr                     Nihal                    Thank you for your time           11:27 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           11:28 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985458