Subject: New Reply Received - Complain order# 9423486374
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 07:24:20 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Complain order# 9423486374  Ticket comment <div dir="ltr">
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<div>On Tue, Apr 4, 2023 at 11:13 AM Harris Zakaria &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Good morning Centrepoint,<div><br></div>
<div>Please note my address: Al adiyat residence 2 al Barsha 1 807 8th floor</div>
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<div>I got a call from your delivery agent why have you given my shipment to the Karama route<br><br>What is going on I need my shipment today anyhow <br><br>Please have a look at your screen website screenshot what address do you see?</div>
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<div>I am very very upset about what type of services you're providing how come I stay in Barsha 1 how you can give my order to the Karama route <br><br>ON AN URGENT BASIS PLEASE ASK YOUR MANAGER TO CALL ME OTHERWISE I WILL CALL THERE WILL BE A BIG PROBLEM.<br><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjUwNDUxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8ddVAl7-lN9_rcSseml9KiMo2hdO0XXmFmJMSxAS8mU" data-id="2044016504517" alt="image.png" width="941" height="528" style="margin-right: 25px"><br>
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<div dir="ltr" class="gmail_attr">On Tue, Apr 4, 2023 at 8:27 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mohammad,</div>
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<div dir="ltr">Thank you for reaching out to Centrepoint.<br><br>We sincerely apologize for any inconvenience caused and for the delay.<br><br>Regarding your order 9423486374, we kindly ask you to please confirm your address and your contact number 562336068, or please provide us with alternative one, so that we can arrange the delivery process from our end and assist you further.<br><br>Once again please accept our full apology for the delay, and make sure that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.<br><br>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980445