Subject: Ticket Assigned - Conversation with Muzamil Begum
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 06:51:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muzamil Begum Muzamil Begum                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Muzamil Begum Bot:  Hi Muzamil Begum, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00971564458864            10:41 AM, 04th Apr                     Muzamil Begum                    Ok           10:41 AM, 04th Apr                   Mais                   Hi Muzamil, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           10:44 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           10:44 AM, 04th Apr                     Muzamil Begum                    Hi Mais           10:44 AM, 04th Apr                     Muzamil Begum                             10:45 AM, 04th Apr                     Muzamil Begum                    This is my order no.           10:45 AM, 04th Apr                     Muzamil Begum                    I returned a polka dot tops in this order a person came and took the returned top but i dint recieved my money yet           10:47 AM, 04th Apr                     Muzamil Begum                    I returned on 10th of March           10:48 AM, 04th Apr                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:49 AM, 04th Apr                   Mais                   We will get in touch with you at the soonest we can.           10:49 AM, 04th Apr                     Muzamil Begum                    Ok thank you  Mais           10:49 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           10:50 AM, 04th Apr                     Muzamil Begum                    No thanks           10:50 AM, 04th Apr                     Muzamil Begum                    Have a good day           10:51 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           10:51 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985180