Subject: Ticket Assigned - Conversation with Noora
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 06:41:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noora Noora                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Noora Bot:  Hi Noora, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097334444355 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Morning Noora, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Noora, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Customer:  Hi Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:28 AM, 04th Apr                   Mais                   Hi Noora, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           10:31 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           10:31 AM, 04th Apr                     Noora                    Yes dear           10:31 AM, 04th Apr                     Noora                    I would like to return an item which received on March 1st           10:31 AM, 04th Apr                     Noora                    But the status still didnt change           10:32 AM, 04th Apr                     Noora                    Its still processing           10:32 AM, 04th Apr                   Mais                   Please share with us the name of the item you want to return           10:32 AM, 04th Apr                     Noora                             10:32 AM, 04th Apr                     Noora                    ?           10:37 AM, 04th Apr                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 7823358267 dated on 4-4-23and the item will be received by the transport partner LMG within 3 to 5 working days .           10:38 AM, 04th Apr                     Noora                    Thank you so much           10:39 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           10:40 AM, 04th Apr                     Noora                    Have a good day           10:40 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           10:40 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985124