Subject: Ticket Assigned - Conversation with Tinu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:57:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tinu Tinu                    Customer:  0504107075 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Tinu, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Customer:  Hi Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Tinu, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Phone number Customer:  0504107075            09:30 AM, 04th Apr                     Tinu                    Ok           09:30 AM, 04th Apr                   Mais                   Hi Tinu, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           09:30 AM, 04th Apr                     Tinu                    Hi           09:31 AM, 04th Apr                     Tinu                    I need to return one of the product..but in my app the status still in processing           09:32 AM, 04th Apr                     Tinu                    It’s not showing as delivered for me to apply for return           09:32 AM, 04th Apr                     Tinu                    You there?           09:34 AM, 04th Apr                   Mais                   Please share with us the name of the item you want to return so that we can do the needful           09:35 AM, 04th Apr                     Tinu                    It’s  plain button details pant black color           09:36 AM, 04th Apr                     Tinu                    Size 10           09:36 AM, 04th Apr                   Mais                   Please give me a minute to check.           09:39 AM, 04th Apr                     Tinu                    Ok           09:41 AM, 04th Apr                   Mais                   We would like to inform you that a return request has been created for the product  from the order No. 9423077014 dated on 4-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           09:48 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           09:50 AM, 04th Apr                     Tinu                    No           09:53 AM, 04th Apr                     Tinu                    Thank you           09:53 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           09:56 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984905