Subject: Ticket Assigned - Conversation with Theertha
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:45:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Theertha Theertha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi theertha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:27 AM, 04th Apr                   Mais                   Hi Theertha, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           09:31 AM, 04th Apr                     Theertha                    Hi I'm sorry I had to leave mid conversation earlier. My           09:33 AM, 04th Apr                     Theertha                    Order no is 9423991691 i cannot see option to return           09:33 AM, 04th Apr                     Theertha                    I accidentally selected the wrong size           09:33 AM, 04th Apr                   Mais                   Could you please confirm if you have collected the order or not?           09:34 AM, 04th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           09:36 AM, 04th Apr                     Theertha                    No I have not collected           09:36 AM, 04th Apr                     Theertha                    I am supposed to collect today from Burjuman mall           09:36 AM, 04th Apr                     Theertha                    Can you cancel and refund the amount please           09:37 AM, 04th Apr                   Mais                   Please accept our full apology as we are unable to cancel the order right now as it is under delivery to the store           09:37 AM, 04th Apr                     Theertha                    What are my options then?           09:38 AM, 04th Apr                   Mais                   However the order will be ready for collection today on 4-4-23 and You can visit the store to collect the order and return at the same time.           09:38 AM, 04th Apr                     Theertha                    Oh.           09:38 AM, 04th Apr                     Theertha                    Okay           09:38 AM, 04th Apr                     Theertha                    Can you confirm if it's ready?           09:38 AM, 04th Apr                     Theertha                    Are you there?           09:41 AM, 04th Apr                   Mais                   Kindly note that the order is not ready for pick up yet, you will receive a message when the order will be ready           09:41 AM, 04th Apr                     Theertha                    Ok           09:43 AM, 04th Apr                     Theertha                    Thank you           09:43 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           09:45 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984851