Subject: Ticket Assigned - Conversation with Marina
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:30:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marina Marina                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Marina Bot:  Hi Marina, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566220123            09:07 AM, 04th Apr                   Mais                   Hi Marina, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           09:09 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           09:10 AM, 04th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           09:11 AM, 04th Apr                   Mais                   I have not received a response from you still, please confirm if we are still connected?           09:13 AM, 04th Apr                     Marina                    Hi           09:15 AM, 04th Apr                     Marina                    I called before regarding the returns           09:16 AM, 04th Apr                     Marina                    I was asked to wait until my order status goes to delivered, i waited few days and still the status not updated           09:17 AM, 04th Apr                     Marina                    I need to return one item please           09:17 AM, 04th Apr                   Mais                   Please share with us the name of the item you want to return so that we can do the needful           09:19 AM, 04th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           09:21 AM, 04th Apr                     Marina                    Its Celeste the liliac shoes           09:22 AM, 04th Apr                     Marina                    Do you have the order list of my purchase?           09:22 AM, 04th Apr                   Mais                   Please give me a minute to check.           09:24 AM, 04th Apr                     Marina                    Ok           09:24 AM, 04th Apr                   Mais                   Could you please confirm if the item is Celeste Women's Quilted Round Toe Ballerinas with Bow Applique  or Celeste Women's Quilted Slip-On Mules with Stiletto Heels?           09:26 AM, 04th Apr                     Marina                    The 1st one ballerinas           09:27 AM, 04th Apr                     Marina                    Its lilac colour size 40           09:27 AM, 04th Apr                     Marina                    I want to return ot the size is too big           09:28 AM, 04th Apr                     Marina                    Thanks           09:28 AM, 04th Apr                     Marina                    I recieved the return message           09:28 AM, 04th Apr                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9423025149 dated on 4-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           09:28 AM, 04th Apr                     Marina                    Great           09:29 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           09:29 AM, 04th Apr                     Marina                    Much appreciated           09:29 AM, 04th Apr                     Marina                    Thank you           09:29 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           09:30 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984796