Subject: Ticket Assigned - Conversation with Lama
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:25:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lama Lama                    Hello           09:14 AM, 04th Apr                     Lama                    I ordered yesterday and paid through Kent  Amount was deducted and I received a notification shows the deduction           09:14 AM, 04th Apr                     Lama                    Now I received this !!!           09:14 AM, 04th Apr                     Lama                             09:15 AM, 04th Apr                     Lama                    Please fix this ASAP           09:15 AM, 04th Apr                   Mais                   Hi Lama, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           09:18 AM, 04th Apr                   Mais                   Please give me a minute to check.           09:18 AM, 04th Apr                     Lama                    ??           09:18 AM, 04th Apr          
          Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8424117526 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8424117548           09:21 AM, 04th Apr                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           09:21 AM, 04th Apr                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           09:21 AM, 04th Apr                     Lama                    So everything is ok ?           09:22 AM, 04th Apr                   Mais                   Yes everything is ok, and your order is on it's way to you   
         09:23 AM, 04th Apr                     Lama                    ??????           09:23 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           09:24 AM, 04th Apr                     Lama                    Thank you !!           09:24 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           09:25 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984773