Subject: Ticket Assigned - Conversation with Tasneem Usmani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:19:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tasneem Usmani Tasneem Usmani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Tasneem usmani Bot:  Hi Tasneem usmani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4724040515 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97466744342            09:05 AM, 04th Apr                     Tasneem Usmani                    Its showing me two order number           09:07 AM, 04th Apr                     Tasneem Usmani                    4724040593           09:07 AM, 04th Apr                     Tasneem Usmani                    4724040515           09:08 AM, 04th Apr                     Tasneem Usmani                    My amount is deducted from 4724040593           09:08 AM, 04th Apr                     Tasneem Usmani                    Hi any body there?           09:09 AM, 04th Apr                     Tasneem Usmani                    Can u pls check           09:10 AM, 04th Apr                   Mais                   Hi Tasneem, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           09:13 AM, 04th Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:13 AM, 04th Apr                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 4724040515 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 4724040593           09:15 AM, 04th Apr                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           09:15 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           09:17 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           09:18 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984740