Subject: Ticket Assigned - Conversation with Firoz Ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:14:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Firoz Ahmed Firoz Ahmed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi firoz ahmed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:57 AM, 04th Apr                     Firoz Ahmed                    Hi           08:57 AM, 04th Apr                   Mais                   Hi Firoz, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           08:58 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           08:58 AM, 04th Apr                     Firoz Ahmed                    Hi mais           08:58 AM, 04th Apr                     Firoz Ahmed                    I need to return one sweatshirt and same sweatshirt i need it in small size ..please replace           08:59 AM, 04th Apr                   Mais                   Please share with us the names of the items as they are on the site           09:00 AM, 04th Apr                     Firoz Ahmed                    Ok           09:01 AM, 04th Apr                     Firoz Ahmed                             09:02 AM, 04th Apr                     Firoz Ahmed                             09:02 AM, 04th Apr                     Firoz Ahmed                    I purchased L size .. i need it in Small size           09:03 AM, 04th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size, could you please confirm your wish about this?           09:04 AM, 04th Apr                     Firoz Ahmed                    Ok           09:05 AM, 04th Apr                     Firoz Ahmed                    Please go ahead           09:07 AM, 04th Apr                     Firoz Ahmed                    Is it done           09:09 AM, 04th Apr                     Firoz Ahmed                    I got message for returning item           09:09 AM, 04th Apr                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 4723761722 dated on 4-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           09:09 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           09:11 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           09:14 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984719