Subject: Ticket Assigned - Conversation with Asif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 04:39:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asif Asif                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Asif Bot:  Hi Asif, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423022177 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000019945653     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568431786            08:27 AM, 04th Apr                   Mais                   Hi Asif, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           08:28 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding your order 9423022177           08:28 AM, 04th Apr                     Asif                    My order is not delivered           08:28 AM, 04th Apr                     Asif                    Showing it delivered           08:28 AM, 04th Apr                   Mais                   As per our records the order has been delivered on 1-4-23, could you please check with your family members?           08:29 AM, 04th Apr                     Asif                    The delivery person call me 2 or 3 days before asking address           08:29 AM, 04th Apr                     Asif                    Am bachelor           08:29 AM, 04th Apr                     Asif                    In my room also not delivered           08:29 AM, 04th Apr                     Asif                    Its like cheating           08:29 AM, 04th Apr                     Asif                    How many days before i make the order           08:30 AM, 04th Apr                     Asif                    Still not delivered thats why i check today           08:30 AM, 04th Apr                     Asif                    Showing here delivered           08:30 AM, 04th Apr                     Asif                    How come           08:30 AM, 04th Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:30 AM, 04th Apr                     Asif                    Ok           08:31 AM, 04th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             08:34 AM, 04th Apr                   Mais                   We will get in touch with you at the soonest we can           08:34 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           08:37 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           08:39 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984635