Subject: Ticket Assigned - Conversation with J A
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 04:04:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J A J A                    Hi           07:41 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:41 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello J A , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:41 AM, 04th Apr                     J A                    2           07:41 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:41 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:41 AM, 04th Apr                     J A                    2           07:41 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:41 AM, 04th Apr                     J A                    1           07:41 AM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:41 AM, 04th Apr                     J A                    [email-masked]           07:42 AM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:42 AM, 04th Apr                   Mais                   Hi Jaseen, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:42 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           07:42 AM, 04th Apr                     J A                             07:43 AM, 04th Apr                     J A                    Let me know about the pick up of two items mentioned in the order # 9422668709           07:44 AM, 04th Apr                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:47 AM, 04th Apr                   Mais                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days and to your My Credit as well.           07:47 AM, 04th Apr                     J A                    The item still with me only.. let me know when they will pick up.           07:48 AM, 04th Apr                   Mais                   Kindly note that as per our records, all the items have been picked up           07:50 AM, 04th Apr                     J A                    No . Two item he said he will pick up later.           07:51 AM, 04th Apr                   Mais                   Please give me a minute to check.           07:51 AM, 04th Apr                     J A                             07:52 AM, 04th Apr                     J A                    Ok           07:52 AM, 04th Apr                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:54 AM, 04th Apr                     J A                    When can I expect to resolve?           07:55 AM, 04th Apr                   Mais                   Please allow us 24-48 hors as a maximum           07:56 AM, 04th Apr                     J A                    Ok..           07:57 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           07:57 AM, 04th Apr                     J A                    That’s it. It doesn’t affect the payment process?           07:58 AM, 04th Apr                   Mais                   Kindly note that we will check and update you accordingly, please be assured that we will do our best to process the refund correctly           08:00 AM, 04th Apr                     J A                    Ok. Not be delayed. Because of status issues in application I was waiting for a long time for return process also every day I need to send msg to you..           08:01 AM, 04th Apr                   Mais                   Please allow us the time and we will do our best to solve this issue at the soonest we can           08:02 AM, 04th Apr                     J A                    Really appreciate. Expecting good responses as soon as possible.           08:02 AM, 04th Apr                   Mais                   We will do our best.           08:02 AM, 04th Apr                     J A                    Ok. Thanks           08:02 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint,  Have a nice day!           08:04 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984573