Subject: Ticket Assigned - Conversation with Dilan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 04:00:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dilan Dilan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi dilan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:31 AM, 04th Apr                   Mais                   Hi Dilan, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:38 AM, 04th Apr                     Dilan                    good morning.order no 1723004197,1722406252, I am several times informed to you my problem but still didn't solve it.i am waiting 4 days. I think anyone don t like this bad experience. I have to return some items and I can't get my shukran account point  because  you didn't still update my order details. we trusted your App because we used it please don't do such a thing.           07:39 AM, 04th Apr                     Dilan                             07:39 AM, 04th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           07:41 AM, 04th Apr                   Mais                   Please give me a minute to check.           07:41 AM, 04th Apr                     Dilan                    Ok sure           07:41 AM, 04th Apr                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           07:43 AM, 04th Apr                     Dilan                    I am waiting 4 days for return my items please understand me           07:44 AM, 04th Apr                     Dilan                             07:45 AM, 04th Apr                     Dilan                             07:46 AM, 04th Apr                     Dilan                             07:46 AM, 04th Apr                     Dilan                             07:46 AM, 04th Apr                     Dilan                             07:46 AM, 04th Apr                     Dilan                    I want return this items           07:46 AM, 04th Apr                   Mais                   Could you please confirm the order number?           07:47 AM, 04th Apr                     Dilan                    1723004197,1722406252 this  2 order           07:48 AM, 04th Apr                   Mais                   Please give me a minute to check.           07:51 AM, 04th Apr                     Dilan                    Sure           07:51 AM, 04th Apr                   Mais                   Regarding the order 1723004197, we have created a return request for the item           07:53 AM, 04th Apr                   Mais                   Regarding the order order, please allow me a minute           07:54 AM, 04th Apr                     Dilan                    1722406252           07:54 AM, 04th Apr                   Mais                   Regarding the order 1722406252, we have created a return request for the item, and the courier will collect them within 3-5 working days.           07:57 AM, 04th Apr                     Dilan                    Ok thank you so much           07:57 AM, 04th Apr                     Dilan                    I appreciate your help           07:57 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           07:57 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           08:00 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984566