Subject: Ticket Assigned - Conversation with Dhanya Mambilayil
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 03:32:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dhanya Mambilayil Dhanya Mambilayil                    Hello           06:56 AM, 04th Apr                     Dhanya Mambilayil                             06:56 AM, 04th Apr                   Mais                   Hi Dhanya, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:57 AM, 04th Apr                     Dhanya Mambilayil                    These are delivered on 31st march & 1st april           06:57 AM, 04th Apr                     Dhanya Mambilayil                    but its still showing as processing           06:57 AM, 04th Apr                     Dhanya Mambilayil                    I have some returns in this order           06:57 AM, 04th Apr                     Dhanya Mambilayil                    Could you get the status changed to delivered so that I can initiate a return           06:58 AM, 04th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you.           06:59 AM, 04th Apr                   Mais                   Sure we will update the orders status, however please share with us the names of the items you want to return from each order so that we can do the needful from our end to avoiding any delays.           06:59 AM, 04th Apr                     Dhanya Mambilayil                    ok           07:00 AM, 04th Apr                     Dhanya Mambilayil                    order 8423293186 : these 3 items           07:02 AM, 04th Apr                     Dhanya Mambilayil                    order 8423079092           07:03 AM, 04th Apr                     Dhanya Mambilayil                    order 8423079092           07:04 AM, 04th Apr                     Dhanya Mambilayil                    total 8 items from order order 8423079092           07:04 AM, 04th Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 8423293186  dated on 4-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           07:07 AM, 04th Apr                     Dhanya Mambilayil                    Thanks           07:07 AM, 04th Apr                     Dhanya Mambilayil                    return for 3 items right … it shows 2 in the message I received           07:10 AM, 04th Apr                     Dhanya Mambilayil                    We received your return request for order 8423293186 Ripped High-Rise Skinny Fit Cr... +1item(s). Our delivery partner will pick up your return in 2-5 days.           07:10 AM, 04th Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 8423079092 dated on 4-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           07:14 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           07:16 AM, 04th Apr                     Dhanya Mambilayil                    nothing else, Thank you so much           07:16 AM, 04th Apr                     Dhanya Mambilayil                             07:17 AM, 04th Apr                     Dhanya Mambilayil                    this item missing in return           07:17 AM, 04th Apr                     Dhanya Mambilayil                    order 8423079092           07:18 AM, 04th Apr                     Dhanya Mambilayil                             07:18 AM, 04th Apr                     Dhanya Mambilayil                    this item missing in return           07:18 AM, 04th Apr                     Dhanya Mambilayil                    order 8423293186           07:19 AM, 04th Apr                     Dhanya Mambilayil                    pls add these 2 also           07:19 AM, 04th Apr                   Mais                   Please give me a minute to check.           07:20 AM, 04th Apr                     Dhanya Mambilayil                    sure           07:20 AM, 04th Apr                   Mais                   Regarding the order 8423293186 we have created a new return request for all the items.           07:28 AM, 04th Apr                     Dhanya Mambilayil                    ok           07:29 AM, 04th Apr                   Mais                   And regarding the order 8423079092 we have created a return request for the last item           07:29 AM, 04th Apr                     Dhanya Mambilayil                    ok           07:29 AM, 04th Apr                     Dhanya Mambilayil                    Thank you           07:29 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           07:29 AM, 04th Apr                     Dhanya Mambilayil                    Nothing else, Thanks           07:30 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max  Have a nice day!           07:31 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984503