Subject: Ticket Assigned - Conversation with Rafeeke
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 03:01:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rafeeke Rafeeke                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Rafeeke Bot:  Hi Rafeeke, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4724093554 Bot:    We checked and your order is   Cancelled   Here's how your refund works:   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97433274016            06:53 AM, 04th Apr                     Rafeeke                    Thanks           06:53 AM, 04th Apr                   Mais                   Hi Rafeeke, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:54 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding your order           06:54 AM, 04th Apr                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           06:57 AM, 04th Apr                   Mais                   During the quality check we found out that the item was not in good condition to be sold and was last in stock, hence we canceled your order.           06:57 AM, 04th Apr                   Mais                   As well, we would like to inform you that we have processed the refund of amount QAR368.00 on 4-4-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:58 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           07:00 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:01 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984451