Subject: Ticket Assigned - Conversation with Mohsin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 02:41:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohsin Mohsin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Mohsin Bot:  Hi Mohsin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424139227 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0529763451            06:26 AM, 04th Apr                   Mais                   Hi Mohsin, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:26 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding your order 9424139227           06:26 AM, 04th Apr                     Mohsin                    Yes           06:27 AM, 04th Apr                     Mohsin                    But your system took same order 3 times           06:27 AM, 04th Apr                     Mohsin                    Can someone call me now?           06:27 AM, 04th Apr                   Mais                   We have checked and we found that an orders 9424139227 - 9424139268 - 9424139276 have been created on 4-4-23. Please note that your orders are still under verification and we will contact you to confirm they have been successfully processed or canceled due to technical errors or problems in the payment process.           06:29 AM, 04th Apr                   Mais                   We kindly ask you to wait 24 hours to be contacted and notified of the status of your orders.           06:29 AM, 04th Apr                   Mais                   As well, kindly note that we are the chat team and you can contact on 8006927           06:30 AM, 04th Apr                     Mohsin                    But the issue is if my payment will fail or cancelled then i will not be able to get discount promotion which will end after 2 hours           06:31 AM, 04th Apr                   Mais                   Please allow us the time so that the order status can be updated and we will assist you accordingly.           06:32 AM, 04th Apr                     Mohsin                    And your system took 3 times order for same product ... I ordered one but your system deducting three time for same product           06:32 AM, 04th Apr                     Mohsin                    After time the promotion time will end           06:33 AM, 04th Apr                   Mais                   Please accept our full apology for bothering you, kindly allow us the time so that the orders status can be updated           06:33 AM, 04th Apr                     Mohsin                    ?‍♂️           06:34 AM, 04th Apr                     Mohsin                    Can someone call me?           06:34 AM, 04th Apr                   Mais                   Kindly note that we are the chat team and you can contact on 8006927           06:37 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           06:39 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:40 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984409