Subject: Ticket Assigned - Conversation with Sumi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 01:59:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumi Sumi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Sumi Bot:  Hi Sumi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0561434022            05:51 AM, 04th Apr                   Mais                   Hi Sumi, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:51 AM, 04th Apr                     Sumi                    Good morning           05:52 AM, 04th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query so that we can assist you further.           05:52 AM, 04th Apr                     Sumi                    I placed anorder two days back and need to the status           05:52 AM, 04th Apr                     Sumi                    But I need to replace the same with other product           05:53 AM, 04th Apr                     Sumi                    Could you please help me for that           05:53 AM, 04th Apr                   Mais                   Could you please confirm if you have collected the items?           05:53 AM, 04th Apr                     Sumi                    Or is it possible for refund and I shall order the other one           05:53 AM, 04th Apr                     Sumi                    Yet to receive the product           05:54 AM, 04th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           05:54 AM, 04th Apr                     Sumi                    if you can do the refund I will order other one           05:55 AM, 04th Apr                   Mais                   Kindly confirm if you have collected the item from the store or not yet           05:56 AM, 04th Apr                     Sumi                    But I need to know when can I receive the ssame ?           05:56 AM, 04th Apr                     Sumi                    I haven't received           05:56 AM, 04th Apr                     Sumi                    I need to know the status of the same           05:57 AM, 04th Apr                   Mais                   Kindly note that your order is ready for collection now, you can visit the store to collect the order and return at the same time.           05:57 AM, 04th Apr                     Sumi                    Great           05:57 AM, 04th Apr                     Sumi                    But in my order status it is not updated           05:58 AM, 04th Apr                   Mais                   As well, kindly note that you can use this conversation as a proof to collect and return your item successfully.           05:58 AM, 04th Apr                     Sumi                    Perfect           05:58 AM, 04th Apr                   Mais                   Is there anything else I can assist you with?           05:58 AM, 04th Apr                     Sumi                    Thank you so much           05:58 AM, 04th Apr                     Sumi                    Nothing           05:58 AM, 04th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:59 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984317