Subject: Ticket Assigned - Conversation with Nurul Karim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 13:53:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nurul Karim Nurul Karim                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nurul karim, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Nurul, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:20 PM, 03rd Apr                     Nurul Karim                    Hello.           05:21 PM, 03rd Apr                     Nurul Karim                    Why i can’t pay with tabby?           05:23 PM, 03rd Apr                     Nurul Karim                    Hello           05:25 PM, 03rd Apr                   Mais                   Hi Nurul, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:28 PM, 03rd Apr                   Mais                   Please give me a minute to check.           05:28 PM, 03rd Apr                     Nurul Karim                    Why no one helping all agent skips           05:30 PM, 03rd Apr                     Nurul Karim                             05:31 PM, 03rd Apr                     Nurul Karim                             05:31 PM, 03rd Apr                     Nurul Karim                    ????           05:34 PM, 03rd Apr                   Mais                   Please give me a minute to check.           05:34 PM, 03rd Apr                     Nurul Karim                    K           05:35 PM, 03rd Apr                   Mais                   Kindly note that your payment may have failed because:   ●    You haven’t paid for previous orders that you made using Tabby. You need to clear at least one pending payment to place new orders with Tabby. ●    You have an overdue payment with Tabby. This means you may be blocked from using Tabby until the overdue payment is cleared. You can continue to use Tabby after you make your payment.  ●    Your basket value exceeds the maximum limit of AED 1,000 (for pay later) or AED 3,000 (for pay in installments). ●    You request may have been declined because of Tabby’s risk policy or Terms and Conditions.            05:38 PM, 03rd Apr                     Nurul Karim                    The order canceled i paid they refund me           05:39 PM, 03rd Apr                     Nurul Karim                    ??????           05:39 PM, 03rd Apr                   Mais                   Could you please share with us the order number?           05:39 PM, 03rd Apr                     Nurul Karim                    I talked with tabby they are saying my tabby account is ok no issues           05:40 PM, 03rd Apr                     Nurul Karim                             05:40 PM, 03rd Apr                     Nurul Karim                    This           05:41 PM, 03rd Apr                     Nurul Karim                    ????           05:41 PM, 03rd Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:42 PM, 03rd Apr                     Nurul Karim                    K           05:42 PM, 03rd Apr                     Nurul Karim                    I’m tired to order           05:43 PM, 03rd Apr                     Nurul Karim                    Even deleted apps download new           05:43 PM, 03rd Apr                   Mais                   Regarding the order 9421353217, we have processed the refund of amount AED237.00 on 28-3-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:45 PM, 03rd Apr                     Nurul Karim                    Please let me know the solution           05:45 PM, 03rd Apr                   Mais                   Could you please confirm if you have any pending installments?           05:45 PM, 03rd Apr                     Nurul Karim                    No           05:46 PM, 03rd Apr                   Mais                   Could you please confirm if this is your email [email-masked]?           05:46 PM, 03rd Apr                     Nurul Karim                    My 1st order they not deliver me the delivery system so wrost           05:47 PM, 03rd Apr                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             05:47 PM, 03rd Apr                   Mais                   We will get in touch with you at the soonest we can           05:47 PM, 03rd Apr                     Nurul Karim                    Worst i mean           05:47 PM, 03rd Apr                   Mais                   Please accept our full apology, we will check with our team and get back to you at the soonest we can           05:49 PM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           05:50 PM, 03rd Apr                     Nurul Karim                    After i place order only one time delivery man call after i wait 6/7 days they cancel the order & refund me           05:51 PM, 03rd Apr                     Nurul Karim                    Later even for pickup i can’t using tabby pay           05:51 PM, 03rd Apr                   Mais                   Please accept our full apology for this, we will do our best to not repeat such mistakes again, as well we will check with our team regarding Tabby issue in order to be fully assisted.           05:51 PM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:53 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5980048