Subject: Ticket Assigned - Conversation with Rida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 13:09:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rida Rida                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  rida Bot:  Hi rida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  i want to cancell my order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9423915899 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC040323003816     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501974978            04:59 PM, 03rd Apr                     Rida                    i want to cancell my order           04:59 PM, 03rd Apr                   Mais                   Hi Rida, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:03 PM, 03rd Apr                   Mais                   Please give me a minute to check.           05:04 PM, 03rd Apr                   Mais                   We see that you want us to cancel your order 9423915899. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           05:05 PM, 03rd Apr                   Mais                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:05 PM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           05:07 PM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:09 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5979707