Subject: Ticket Assigned - Conversation with Archana
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 08:24:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Archana Archana                    Hi I just placed an order day before with order number as above .. I received the items yesterday already.. although it has not been reflected in the app that it’s been delivered.. it still shows as processing.. anyways, I have one item I want to exchange for a smaller size .. is there a way to exchange and not return ?           12:09 PM, 03rd Apr                   Mais                   Hi Archana, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:11 PM, 03rd Apr                   Mais                   Kindly note that through the online, we can arrange a return and refund process for the item           12:11 PM, 03rd Apr                   Mais                   In case you want to exchange you can check with the store team           12:11 PM, 03rd Apr                     Archana                    How do I do that??           12:11 PM, 03rd Apr                   Mais                   If you want to return through the online, please share with us the name of the item so that we can do the needful from our end           12:11 PM, 03rd Apr                   Mais                   In case you want to exchange please visit the nearest store for MAX.           12:12 PM, 03rd Apr                     Archana                    But if I want to check if the store has stock of that item.. how do I check that?           12:12 PM, 03rd Apr                     Archana                    https://www.maxfashion.com/ae/en/p/165063251           12:12 PM, 03rd Apr                   Mais                   Please give me a minute to check.           12:13 PM, 03rd Apr                     Archana                    This is the item I am trying to exchange           12:13 PM, 03rd Apr                   Mais                   Could you please let us know the intended size?           12:17 PM, 03rd Apr                     Archana                    M           12:17 PM, 03rd Apr                   Mais                   Please check the attached image to find the store availability of the item           12:19 PM, 03rd Apr                   Mais                            12:19 PM, 03rd Apr                     Archana                    Is that it the stores?? Is it available in ibn batuta ?           12:20 PM, 03rd Apr                   Mais                   Kindly note that the item is available on in the shared stores.           12:21 PM, 03rd Apr                     Archana                    Ok thanks ?           12:21 PM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           12:22 PM, 03rd Apr                     Archana                    How many days do I have to exchange /return ?           12:22 PM, 03rd Apr                   Mais                   Kindly note that you can return your item within 14 days start from the date of receiving the order           12:23 PM, 03rd Apr                     Archana                    Ok ?           12:23 PM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:24 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976949