Subject: Ticket Assigned - Conversation with Ayesha
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 08:02:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Ayesha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  ayesha Bot:  Hi ayesha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0557675490            11:51 AM, 03rd Apr                   Mais                   Hi Ayesha, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           11:52 AM, 03rd Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           11:53 AM, 03rd Apr                     Ayesha                    9423595659i have received this order and want to return a product. But order status shows processing           11:53 AM, 03rd Apr                   Mais                   Please share with us the name of the item you want to return           11:55 AM, 03rd Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           11:57 AM, 03rd Apr                     Ayesha                    Long sleeves shirt with complete placket size 10           11:57 AM, 03rd Apr                     Ayesha                    I want to return this item           11:57 AM, 03rd Apr                   Mais                   We would like to inform you that a return request has been created for the product  from the order No. 9423595659  dated on 3-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           12:00 PM, 03rd Apr                     Ayesha                    Ok thankyou           12:01 PM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           12:02 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976731