Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 08:02:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:54 AM, 03rd Apr                     Hello                    Ok           11:55 AM, 03rd Apr                     Hello                    I have requested to cancel my online order           11:55 AM, 03rd Apr                     Hello                    Order number 9423332791           11:55 AM, 03rd Apr                     Hello                    What's the status?           11:55 AM, 03rd Apr                     Hello                    ?           11:57 AM, 03rd Apr                   Mais                   Hi Jiyaul, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           11:57 AM, 03rd Apr                   Mais                   Please give me a minute to check.           11:57 AM, 03rd Apr                     Hello                    Ok           11:57 AM, 03rd Apr                   Mais                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           11:58 AM, 03rd Apr                   Mais                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           11:58 AM, 03rd Apr                   Mais                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           11:58 AM, 03rd Apr                     Hello                    Oh they will make refund process           11:59 AM, 03rd Apr                     Hello                    If I visit and cancel at the same time right?           11:59 AM, 03rd Apr                   Mais                   Yes sure.           12:00 PM, 03rd Apr                     Hello                    Ok thanks let me visit today           12:00 PM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           12:00 PM, 03rd Apr                     Hello                    No thanks           12:01 PM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:01 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976727