Subject: Ticket Assigned - Conversation with Anastasia
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 07:18:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anastasia Anastasia                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  anastasia Bot:  Hi anastasia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423364581 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  554790743            11:00 AM, 03rd Apr                     Anastasia                    Hi! I have made an Order#9423364581, but it didn't arrive yet. I leave Dubai tomorrow. When will the jacket arrive?           11:02 AM, 03rd Apr                   Mais                   Hi Anastasia, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           11:06 AM, 03rd Apr                     Anastasia                    Hello           11:06 AM, 03rd Apr                     Anastasia                    Hi! I have made an Order#9423364581, but it didn't arrive yet. I leave Dubai tomorrow. When will the jacket arrive?           11:06 AM, 03rd Apr                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             11:07 AM, 03rd Apr                   Mais                   We will get in touch with you at the soonest we can           11:07 AM, 03rd Apr                     Anastasia                    Ok so it should be there to collect tomorrow in the morning latest?           11:08 AM, 03rd Apr                   Mais                   Please allow us the time and we will update you accordingly, knowing that you will receive a message when the order will be ready for collection.           11:10 AM, 03rd Apr                     Anastasia                    Ok           11:11 AM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           11:16 AM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           11:17 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976440