Subject: Ticket Assigned - Conversation with FahnaShamnad?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 07:10:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with FahnaShamnad? FahnaShamnad?                    Hi           10:57 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:57 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:57 AM, 03rd Apr                     FahnaShamnad?                    1           10:57 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hello FahnaShamnad? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:57 AM, 03rd Apr                     FahnaShamnad?                    1           10:57 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:57 AM, 03rd Apr                     FahnaShamnad?                    9423716080           10:59 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040323000022    You can also easily track your order from My Account > Order History.             10:59 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:59 AM, 03rd Apr                     FahnaShamnad?                    2           10:59 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:59 AM, 03rd Apr                     FahnaShamnad?                    1           10:59 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:59 AM, 03rd Apr                     FahnaShamnad?                    [email-masked]           10:59 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:59 AM, 03rd Apr                   Mais                   Hi Fahna, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           11:01 AM, 03rd Apr                   Mais                   We can see that you have contacted us regarding your order 9423716080           11:02 AM, 03rd Apr                     FahnaShamnad?                    Yes           11:02 AM, 03rd Apr                     FahnaShamnad?                    I ordere 2 items but only got one item           11:02 AM, 03rd Apr                     FahnaShamnad?                    Why the other item is cancelled           11:02 AM, 03rd Apr                   Mais                   We truly apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           11:05 AM, 03rd Apr                   Mais                   We regret to inform you that the product has been canceled from order 9423716080 due to its out of stock/quality check issued, so we have partially shipped your order, and the amount of the canceled product AED31.00 has been returned to your account on 3-4-23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           11:05 AM, 03rd Apr                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           11:05 AM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           11:08 AM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           11:09 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976390