Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 06:54:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:33 AM, 03rd Apr                     Hi                    I want to know about my shukran points which you told me i will get it with 24 hours which i told you 9 aed was there before creating my order that one now i return still i didn't get my SHUKRAN points back           10:35 AM, 03rd Apr                   Mais                   Hi Eman, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           10:35 AM, 03rd Apr                     Hi                    Please check what i send           10:36 AM, 03rd Apr                     Hi                             10:38 AM, 03rd Apr                     Hi                    Check this on 30th march           10:39 AM, 03rd Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:39 AM, 03rd Apr                   Mais                   Could you please share with us the order number?           10:41 AM, 03rd Apr                     Hi                    9423208752           10:42 AM, 03rd Apr                     Hi                    I shared with you screenshot for the chat           10:42 AM, 03rd Apr                     Hi                    And the shukran balance went before this order as they fail mode of payment           10:43 AM, 03rd Apr                     Hi                    3 times after that my shukran balance gone and i placed order           10:43 AM, 03rd Apr                     Hi                    After that i chat with the agent he told me it will get credited within 24 hours           10:44 AM, 03rd Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:46 AM, 03rd Apr                     Hi                    How much time you need           10:50 AM, 03rd Apr                     Hi                    5 SHUKRAN points showing for my current order what about my pervious which you auto deducted and that one not included in my order of aed 237           10:51 AM, 03rd Apr                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             10:51 AM, 03rd Apr                   Mais                   We will get in touch with you at the soonest we can           10:51 AM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           10:52 AM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           10:54 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976313