Subject: Ticket Assigned - Conversation with HK
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 06:21:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with HK HK                    Hello           09:58 AM, 03rd Apr                   Mais                   Hi Hussain, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           09:59 AM, 03rd Apr                     HK                    Hello mais           09:59 AM, 03rd Apr                     HK                    Boss i ordered 2 shirt in 2 order           10:00 AM, 03rd Apr                     HK                    I received 2 order    8423170577 8423646519           10:00 AM, 03rd Apr                     HK                    https://www.maxfashion.com/kw/en/p/C22MCSFEBDRLY105REDMEDIUM           10:00 AM, 03rd Apr                     HK                    I want to knw if i can change size of both shirt. As i ordered wrongly           10:00 AM, 03rd Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           10:00 AM, 03rd Apr                   Mais                   Could you please confirm your wish about returning the items through the online?           10:02 AM, 03rd Apr                     HK                    Yea but i need to change sizes           10:03 AM, 03rd Apr                     HK                    How can i do           10:03 AM, 03rd Apr                     HK                    In which branch it is available so i can go there           10:03 AM, 03rd Apr                     HK                    ??           10:04 AM, 03rd Apr                   Mais                   Kindly note that regarding the exchange, you can check with any store for Max           10:05 AM, 03rd Apr                     HK                    Yeah           10:06 AM, 03rd Apr                     HK                    But i want to knw in whch branch u hv ths stock           10:06 AM, 03rd Apr                     HK                    To exchangr           10:06 AM, 03rd Apr                   Mais                   Please give me a minute to check.           10:07 AM, 03rd Apr                     HK                    Sure           10:08 AM, 03rd Apr                   Mais                   Could you please confirm the size you want?           10:11 AM, 03rd Apr                     HK                    Did u check           10:11 AM, 03rd Apr                     HK                    Xl           10:11 AM, 03rd Apr                     HK                    Both shirts size xl           10:11 AM, 03rd Apr                     HK                    I wrongly ordered xxl           10:11 AM, 03rd Apr                   Mais                   Please allow me a minute           10:11 AM, 03rd Apr                     HK                    Sure dear           10:11 AM, 03rd Apr                   Mais                   We regret to inform you that it is not available at the stores, you can return the items and you will receive the refund, then you can re order the items you want with your specified size.           10:12 AM, 03rd Apr                     HK                    Both shirts not available           10:13 AM, 03rd Apr                     HK                    ??           10:13 AM, 03rd Apr                   Mais                   Please give me a minute to check.           10:14 AM, 03rd Apr                     HK                    https://www.maxfashion.com/kw/en/p/164940840           10:15 AM, 03rd Apr                     HK                    https://www.maxfashion.com/kw/en/p/164940847           10:15 AM, 03rd Apr                     HK                    I need ths 2 shirt size xl           10:15 AM, 03rd Apr                     HK                    ??           10:17 AM, 03rd Apr                   Mais                   We regret to inform you that these items are not available on the stores.           10:18 AM, 03rd Apr                     HK                    Now what to do           10:18 AM, 03rd Apr                     HK                    Online its no stock for XL size           10:18 AM, 03rd Apr                   Mais                   Kindly note that you can return the items and you will receive the refund, then you can re order the items you want with your specified size, and in case the size is not available now ​you can enter the e-mail on the product page in the "Notify me" field in order to be notified when the product is available in stock.           10:19 AM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           10:20 AM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           10:21 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976126