Subject: Ticket Assigned - Conversation with Maha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 06:03:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maha Maha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  maha Bot:  Hi maha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423205783 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP033123002974     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0521104722            09:50 AM, 03rd Apr                   Mais                   Hi Maha, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           09:51 AM, 03rd Apr                   Mais                   We can see that you have contacted us regarding your order 9423205783           09:51 AM, 03rd Apr                     Maha                    Hi Mais           09:51 AM, 03rd Apr                     Maha                    and another order as well           09:51 AM, 03rd Apr                     Maha                    9423205757           09:52 AM, 03rd Apr                     Maha                    Both were delivered           09:52 AM, 03rd Apr                     Maha                    And the status isn't updated           09:52 AM, 03rd Apr                     Maha                    As I'd like to return some items           09:52 AM, 03rd Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you.           09:52 AM, 03rd Apr                   Mais                   Please share with us the names of the items you want to return as they are on the site from the both orders, so that we can do the needful from our end.           09:53 AM, 03rd Apr                     Maha                    https://www.centrepointstores.com/ae/en/p/165309087           09:54 AM, 03rd Apr                     Maha                             09:55 AM, 03rd Apr                     Maha                    And these           09:55 AM, 03rd Apr                     Maha                    4 items           09:55 AM, 03rd Apr                     Maha                    Hello           09:56 AM, 03rd Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:57 AM, 03rd Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9423205757 dated on 3-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           09:58 AM, 03rd Apr                     Maha                             09:59 AM, 03rd Apr                     Maha                    Okay great           09:59 AM, 03rd Apr                     Maha                    Thanks           09:59 AM, 03rd Apr                     Maha                    I got the sms           09:59 AM, 03rd Apr                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9423205783  dated on 3-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           09:59 AM, 03rd Apr                   Mais                   Is there anything else I can assist you with?           10:01 AM, 03rd Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           10:02 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976046