Subject: Ticket Assigned - Conversation with Maha Shabon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 13:17:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maha Shabon Maha Shabon                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  maha shabon Bot:  Hi maha shabon, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96555696877            05:01 PM, 01st Apr                   Mais                   Hi Maha, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:02 PM, 01st Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:03 PM, 01st Apr                     Maha Shabon                    Hello dear           05:03 PM, 01st Apr                     Maha Shabon                    I’ve created a return request           05:04 PM, 01st Apr                     Maha Shabon                             05:04 PM, 01st Apr                     Maha Shabon                    The driver goes to my home without calling           05:04 PM, 01st Apr                     Maha Shabon                    And I’m supposed to be home all the time waiting for him           05:05 PM, 01st Apr                     Maha Shabon                    Now my return request has been cancelled. !           05:05 PM, 01st Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:06 PM, 01st Apr                   Mais                   Please give me a minute to check.           05:06 PM, 01st Apr                   Mais                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           05:11 PM, 01st Apr                     Maha Shabon                    Please ask the driver to call me           05:12 PM, 01st Apr                     Maha Shabon                    Contact me on my number 55696877           05:12 PM, 01st Apr                   Mais                   Sure, please be assured that the courier will contact you before collecting the items           05:13 PM, 01st Apr                   Mais                   Is there anything else I can assist you with?           05:14 PM, 01st Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:17 PM, 01st Apr                     Maha Shabon                    No thank you my dear           05:17 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963962