Subject: Ticket Assigned - Conversation with Nayli Saad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 12:51:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nayli Saad Nayli Saad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nayli saad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Order#9422990086 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9422990086 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP033023003632     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:38 PM, 01st Apr                   Mais                   Hi Nayli, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:39 PM, 01st Apr                   Mais                   We can see that you have contacted us regarding your order 9422990086           04:39 PM, 01st Apr                   Mais                   As per our records the order has been delivered on 30-3-23, could you please confirm this?           04:39 PM, 01st Apr                     Nayli Saad                    Hi, my Order#9422990086 is already delivered, but the status is not changed.           04:39 PM, 01st Apr                     Nayli Saad                    Correct i already received the order           04:40 PM, 01st Apr                     Nayli Saad                    Now, i want to return a item from this order but cant since the status has not been changed. Can you please change the status           04:40 PM, 01st Apr                   Mais                   Could you please share with us the names of the items you want to return as it is on the site?           04:40 PM, 01st Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:42 PM, 01st Apr                   Mais                   Hi Nayli, I have not received a response from you still, please confirm if we are still connected?           04:43 PM, 01st Apr                     Nayli Saad                    Yes, but i have to look up the items first           04:43 PM, 01st Apr                     Nayli Saad                    Garden Dwell Metal Decorative Basket           04:43 PM, 01st Apr                     Nayli Saad                    Decorative Metal Bowl with Mirror Embellishments           04:44 PM, 01st Apr                     Nayli Saad                    Metal Serving Bowl           04:45 PM, 01st Apr                     Nayli Saad                    Textured Metal Bowl           04:46 PM, 01st Apr                     Nayli Saad                    I want to return the above 4 items           04:46 PM, 01st Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9422990086 dated on 1-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           04:47 PM, 01st Apr                     Nayli Saad                    Thanks for your support           04:47 PM, 01st Apr                   Mais                   Is there anything else I can assist you with?           04:48 PM, 01st Apr                     Nayli Saad                    No. That's all. Thanks           04:48 PM, 01st Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:50 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963770