Subject: Ticket Assigned - Conversation with Farida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 12:40:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farida Farida                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi farida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4722527310 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0328230005194     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:15 PM, 01st Apr                   Mais                   Hi Farida, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:16 PM, 01st Apr                     Farida                    Hello           04:16 PM, 01st Apr                   Mais                   We can see that you have contacted us regarding your order 4722527310           04:16 PM, 01st Apr                   Mais                   As per our records the order has been delivered on 28-3-23, could you please confirm this?           04:16 PM, 01st Apr                     Farida                    I would like you to pls help me place return request for the order           04:16 PM, 01st Apr                     Farida                    I have already received the order dear but your system shows still processing           04:17 PM, 01st Apr                     Farida                    U havent even been able to mark it as delivered so that i can place return request           04:17 PM, 01st Apr                     Farida                    Now can u place a return for the following items           04:17 PM, 01st Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you.           04:18 PM, 01st Apr                   Mais                   Please share with us the names of the items you want to return as they are on the site so that we can do the needful           04:19 PM, 01st Apr                     Farida                    Ur app is just crashing           04:19 PM, 01st Apr                     Farida                    So sick n tired if this app           04:19 PM, 01st Apr                     Farida                    Please help me with the return now           04:19 PM, 01st Apr                     Farida                    Last 4 items           04:20 PM, 01st Apr                     Farida                    Red jacket Large wize           04:20 PM, 01st Apr                     Farida                    Size           04:20 PM, 01st Apr                     Farida                    Styli spot green Large kimono           04:21 PM, 01st Apr                     Farida                    Styli spot large beige kimono           04:21 PM, 01st Apr                     Farida                    Hello           04:22 PM, 01st Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:22 PM, 01st Apr                     Farida                    I dont have so much time dear can u pls do it           04:23 PM, 01st Apr                     Farida                    I have more items to return           04:23 PM, 01st Apr                   Mais                   Please share with us all the names of the items you want to return from this order           04:23 PM, 01st Apr                     Farida                    Above i have already mentiomed some can u chk pls           04:24 PM, 01st Apr                     Farida                    Styli M size blue high rise tapered trouser           04:26 PM, 01st Apr                   Mais                   Please confirm if these are the intended items: Styli Drop Shoulder Volume Sleeves Short Length Jacket with Button Closure - Styli Spot Jacquard Satin Kimono - Styli Spot Jacquard Satin Kimono ?           04:26 PM, 01st Apr                     Farida                    Yes           04:26 PM, 01st Apr                     Farida                    These are three items right           04:27 PM, 01st Apr                     Farida                    Yes got it           04:28 PM, 01st Apr                     Farida                    Now 1 blue M size high rise tapered trouser           04:29 PM, 01st Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 4722527310 dated on 1-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           04:29 PM, 01st Apr                   Mais                   Could you please confirm if the other item from the same order or not?           04:29 PM, 01st Apr                     Farida                    Okay           04:29 PM, 01st Apr                     Farida                    Yes           04:29 PM, 01st Apr                     Farida                    Same order           04:29 PM, 01st Apr                     Farida                    Hello           04:33 PM, 01st Apr                     Farida                    U there           04:33 PM, 01st Apr                     Farida                    Hellooooooo           04:34 PM, 01st Apr                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           04:35 PM, 01st Apr                     Farida                    Thanks           04:35 PM, 01st Apr                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 4722527310  dated on 1-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           04:36 PM, 01st Apr                     Farida                    Sure           04:36 PM, 01st Apr                   Mais                   Is there anything else I can assist you with?           04:36 PM, 01st Apr                     Farida                    Can u help me with the return for the briefs in the same order           04:37 PM, 01st Apr                     Farida                    There r 3 breifs           04:37 PM, 01st Apr                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           04:38 PM, 01st Apr                   Mais                   As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           04:38 PM, 01st Apr                     Farida                    Are you talking about briefs dear?           04:39 PM, 01st Apr                     Farida                    Ok           04:39 PM, 01st Apr                     Farida                    Thanks           04:39 PM, 01st Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:40 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963686