Subject: Ticket Assigned - Conversation with Haleema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 12:01:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Haleema Haleema                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi haleema, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:44 PM, 01st Apr                     Haleema                    9423247025           03:45 PM, 01st Apr                     Haleema                    This is my order number           03:45 PM, 01st Apr                     Haleema                    I have received my order but the order status says processing still so im inable to make a return           03:46 PM, 01st Apr                     Haleema                    Pls can you make a return request for the item for junior all over print shorts with drawstring closure           03:48 PM, 01st Apr                   Mais                   Hi Haleema, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:51 PM, 01st Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you.           03:51 PM, 01st Apr                   Mais                   Please give me a minute to check.           03:51 PM, 01st Apr                     Haleema                    Yes no problem at all           03:51 PM, 01st Apr                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9423247025 dated on 1-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           03:53 PM, 01st Apr                     Haleema                    Thank u received the msg           03:53 PM, 01st Apr                   Mais                   Is there anything else I can assist you with?           03:54 PM, 01st Apr                     Haleema                    I als made a return which i made payment by cash           03:54 PM, 01st Apr                     Haleema                    How will i receive the refund           03:54 PM, 01st Apr                   Mais                   Could you please share with us the order number?           03:55 PM, 01st Apr                     Haleema                    One mint           03:55 PM, 01st Apr                     Haleema                    9422898559           03:56 PM, 01st Apr                   Mais                   Kindly note that the amount will be refunded to your My Credit wallet.           03:58 PM, 01st Apr                     Haleema                    Ok thank u           03:59 PM, 01st Apr                   Mais                   Is there anything else I can assist you with?           04:00 PM, 01st Apr                     Haleema                    No thank u           04:00 PM, 01st Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:00 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963352