Subject: Ticket Assigned - Conversation with SanA :)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 10:08:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SanA :) SanA :)                    Ho           01:50 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:50 PM, 01st Apr                     SanA :)                    Hi           01:50 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:50 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           01:50 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:50 PM, 01st Apr                     SanA :)                    1           01:50 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Hello SanA :) , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:50 PM, 01st Apr                     SanA :)                    2           01:50 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:50 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:50 PM, 01st Apr                     SanA :)                    2           01:51 PM, 01st Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:51 PM, 01st Apr                     SanA :)                    1           01:51 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:51 PM, 01st Apr                     SanA :)                    [email-masked]           01:51 PM, 01st Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:51 PM, 01st Apr                   Mais                   Hi Sana, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:51 PM, 01st Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           01:51 PM, 01st Apr                     SanA :)                    Hi  I have ordered 03 numb conceler and received 04           01:52 PM, 01st Apr                     SanA :)                             01:53 PM, 01st Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:54 PM, 01st Apr                   Mais                   Please give me a minute to check.           01:54 PM, 01st Apr                   Mais                   We are really sorry for the delay.           02:02 PM, 01st Apr                     SanA :)                    Ok           02:02 PM, 01st Apr                   Mais                   We would like to inform you that we have processed the refund of amount AED 20 for the wrong item on 1-4-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:02 PM, 01st Apr                     SanA :)                    Thanks           02:03 PM, 01st Apr                     SanA :)                    What about the wrong item?           02:03 PM, 01st Apr                   Mais                   You can keep it if you want.           02:04 PM, 01st Apr                     SanA :)                    Ok           02:05 PM, 01st Apr                   Mais                   Is there anything else I can assist you with?           02:06 PM, 01st Apr                     SanA :)                    Yes           02:06 PM, 01st Apr                     SanA :)                    One order have been collected and still it’s showing processing, i want to return items           02:07 PM, 01st Apr                     SanA :)                    No no           02:07 PM, 01st Apr                     SanA :)                    Means ok           02:07 PM, 01st Apr                     SanA :)                    No query now           02:07 PM, 01st Apr                   Mais                   Is there anything else I can assist you with?           02:08 PM, 01st Apr                     SanA :)                    No           02:08 PM, 01st Apr                     SanA :)                    Thanks           02:08 PM, 01st Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:08 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5962423