Subject: New Reply Received - Conversation with ?? Łỗℓă?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 08:02:27 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Conversation with ?? Łỗℓă?  Ticket comment <div style="direction: ltr">
<img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjMwNzg4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a91UQcElsxMvWEgU-pr_y7qsRl_emYd9jT9ZxOrBLT8" data-id="2044016307881"><br>
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I didn't receive the refund 32 till now
<div>If you have any proof you send kindly send it to me so I can check with the bank  but I'm  sure this refund was never done it's almost one month now since sending emails and nothing from your side </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 1 Apr 2023, at 10:23 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5864071</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5864071<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Alia,<br>
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Thank you for reaching out to ​Centrepoint.<br>
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We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">We would like to inform you that we have processed the amount of AED32.418 earlier on 3/3/23, as well we have processed the amount of AED40.24 on 3/28/23.</div>
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<div dir="ltr">Kindly note that the amount you paid online will be refunded back to your original payment method within 7- 14 working days, and in the event that the amount does not appear in your account within the specified time, please contact your bank
 in order to serve you fully.</div>
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<div dir="ltr">As well, we have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for
 it.</div>
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<div dir="ltr">We thank your patience and understanding.<br>
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We are looking forward to hear from you soon. ​Please do not hesitate to contact us if you have any further queries. <br>
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Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5864071