Subject: Ticket Assigned - Conversation with Shaheed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 11:56:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaheed Shaheed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shaheed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:49 PM, 31st Mar                   Mais                   Hi Shaheed, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:50 PM, 31st Mar                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:51 PM, 31st Mar                     Shaheed                    I want to cancel the order           03:51 PM, 31st Mar                   Mais                   Could you please confirm if this is the intended order 9422487313           03:51 PM, 31st Mar                     Shaheed                    Yes           03:51 PM, 31st Mar                   Mais                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           03:52 PM, 31st Mar                   Mais                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:52 PM, 31st Mar                   Mais                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:52 PM, 31st Mar                     Shaheed                    Then ask courier agent to call me urgently           03:53 PM, 31st Mar                   Mais                   Sure, the courier will call you at the soonest           03:53 PM, 31st Mar                     Shaheed                    Thank you           03:54 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           03:55 PM, 31st Mar                     Shaheed                    No           03:55 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:56 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5957620