Subject: Ticket Assigned - Conversation with ਅMन - Aman Saini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 10:59:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ਅMन - Aman Saini ਅMन - Aman Saini                    Hi           02:48 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:48 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:48 PM, 31st Mar                     ਅMन - Aman Saini                    1           02:48 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hello ਅMन - Aman Saini , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:48 PM, 31st Mar                     ਅMन - Aman Saini                    1           02:49 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:49 PM, 31st Mar                     ਅMन - Aman Saini                    Order # 9422890401           02:49 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           02:49 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:49 PM, 31st Mar                     ਅMन - Aman Saini                    1           02:50 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:50 PM, 31st Mar                     ਅMन - Aman Saini                    9422890401           02:50 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP033023001027    You can also easily track your order from My Account > Order History.             02:50 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:50 PM, 31st Mar                     ਅMन - Aman Saini                    2           02:50 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:50 PM, 31st Mar                     ਅMन - Aman Saini                    1           02:50 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:50 PM, 31st Mar                     ਅMन - Aman Saini                    [email-masked]           02:50 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:50 PM, 31st Mar                   Mais                   Hi Sani, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:53 PM, 31st Mar                     ਅMन - Aman Saini                    Hi Mais - Good Afternoon           02:53 PM, 31st Mar                     ਅMन - Aman Saini                    I want to return Order # 9422890401           02:53 PM, 31st Mar                     ਅMन - Aman Saini                    Because i found some issues with order.....           02:54 PM, 31st Mar                     ਅMन - Aman Saini                    Order description on website and actual order is different           02:54 PM, 31st Mar                     ਅMन - Aman Saini                    Secondly this product seems to be a used one where i didn't find any labels in it           02:55 PM, 31st Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:55 PM, 31st Mar                     ਅMन - Aman Saini                             02:55 PM, 31st Mar                     ਅMन - Aman Saini                             02:56 PM, 31st Mar                     ਅMन - Aman Saini                    Thanks...but how would you like to proceed with it           02:56 PM, 31st Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:57 PM, 31st Mar                   Mais                   We will get in touch with you at the soonest we can.           02:57 PM, 31st Mar                     ਅMन - Aman Saini                    Can you initiate a return request           02:57 PM, 31st Mar                     ਅMन - Aman Saini                    Since this product is different then description and not useful for me           02:58 PM, 31st Mar                   Mais                   Sure, please allow us the time and we will check with the team and get back to you through your email.           02:58 PM, 31st Mar                     ਅMन - Aman Saini                    Ok           02:58 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           02:59 PM, 31st Mar                     ਅMन - Aman Saini                    No thanks - i believe i get an email for this regards           02:59 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:59 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5957298