Subject: Ticket Assigned - Conversation with P Shajani
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 10:56:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with P Shajani P Shajani                    Hi           02:13 PM, 31st Mar                   Mais                   Hi Shajani, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:15 PM, 31st Mar                     P Shajani                    Hi mais good afternoon           02:15 PM, 31st Mar                     P Shajani                    I have ordered for some thing in online max           02:15 PM, 31st Mar                     P Shajani                    The amount is debited from my account but the order is not placed           02:16 PM, 31st Mar                   Mais                   Please give me a minute to check.           02:18 PM, 31st Mar                   Mais                   Could you please share your order number so that I can assist you further?           02:18 PM, 31st Mar                     P Shajani                    The order is not placed           02:20 PM, 31st Mar                   Mais                   Could you please share with us the email id which you tried to place the order from           02:20 PM, 31st Mar                     P Shajani                    I have ordered in guest mode           02:21 PM, 31st Mar                     P Shajani                    My email id [email-masked]           02:21 PM, 31st Mar                   Mais                   As per our records we are unable to find any order has been placed recently           02:24 PM, 31st Mar                     P Shajani                    But my amount is debited           02:24 PM, 31st Mar                     P Shajani                    The cart is also empty now           02:24 PM, 31st Mar                     P Shajani                    Online Purchase of AED:  75.20 from a/c no. 001-523-3087***-01 on 31-MAR-2023 14:09 from LANDMARK RETAIL INVE.           02:25 PM, 31st Mar                   Mais                   Please note that after checking the account linked with the following email ID:  [email-masked], We could not detect any order placed for the amount: AED: 75.20, Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           02:27 PM, 31st Mar                     P Shajani                    But I paid it your app           02:28 PM, 31st Mar                   Mais                   Please check with your bank in order to be fully assisted.           02:29 PM, 31st Mar                     P Shajani                    If I didn't placed order how could my cart be empty           02:30 PM, 31st Mar                   Mais                   We would like to inform you that the order has been  successfully placed and this is your order number 9423248935           02:38 PM, 31st Mar                     P Shajani                    Thank?           02:39 PM, 31st Mar                     P Shajani                    Is the amount credited??           02:40 PM, 31st Mar                   Mais                   Yes sure.           02:43 PM, 31st Mar                     P Shajani                    Thank you ?           02:44 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           02:45 PM, 31st Mar                     P Shajani                    Yes..           02:45 PM, 31st Mar                     P Shajani                    I am not able to create my account in the app           02:45 PM, 31st Mar                     P Shajani                    As I forgot my password           02:46 PM, 31st Mar                     P Shajani                    I am not recieving the mail for reset           02:46 PM, 31st Mar                   Mais                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           02:48 PM, 31st Mar                     P Shajani                    Ok thank you. I will check if anything required I will get back to you .           02:51 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           02:52 PM, 31st Mar                     P Shajani                    I did this ..but haven't recieved the mail yet           02:53 PM, 31st Mar                   Mais                   Could you please share your email?           02:53 PM, 31st Mar                     P Shajani                    [email-masked]           02:54 PM, 31st Mar                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             02:54 PM, 31st Mar                   Mais                   We will get in touch with you at the soonest we can           02:55 PM, 31st Mar                     P Shajani                    Ok thank you           02:55 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:56 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5957276