Subject: Ticket Assigned - Conversation with Hawraa
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 10:26:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hawraa Hawraa                    Hi           02:10 PM, 31st Mar                     Hawraa                    How can i exchange the items if i want different size?           02:11 PM, 31st Mar                   Mais                   Hi Hawraa, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:14 PM, 31st Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           02:14 PM, 31st Mar                     Hawraa                    Yes il
 l send someone to the store to check tha availability           02:15 PM, 31st Mar                     Hawraa                    Which store should he visit?           02:15 PM, 31st Mar                   Mais                   Kindly note that you can visit any store for MAX.           02:18 PM, 31st Mar                     Hawraa                    Ok thanks           02:18 PM, 31st Mar                     Hawraa                    Where are ur store branches?           02:18 PM, 31st Mar                   Mais                   We kindly ask you to please visit this link https://www.maxfashion.com/kw/en/storelocator in order to find all the stores with all their information.           02:22 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           02:24 PM, 31st Mar                     Hawraa                    Thanks           02:24 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you
  for shopping with Max.  Have a nice day!           02:25 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5957081