Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 09:39:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I made a return request           01:26 PM, 31st Mar                     User                    the driver does not cal unless he is at the house           01:26 PM, 31st Mar                     User                    i am not informed prior so I make sure someone is at the house to give the driver the product           01:26 PM, 31st Mar                     User                    yesterday i recieved a watsap from him asking for the location and saying I didnt answer the call           01:27 PM, 31st Mar                     User                    no call was done           01:27 PM, 31st Mar                     User                    I sent my location           01:27 PM, 31st Mar                     User                    and no one came           01:27 PM, 31st Mar                     User                    same minute           01:27 PM, 31st Mar                     User                    it has been a week           01:27 PM, 31st Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           01:28 PM, 31st Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           01:28 PM, 31st Mar                     User                    hi mais           01:28 PM, 31st Mar                   Mais                   Could you please share your order number so that I can assist you further?           01:28 PM, 31st Mar                     User                    Yes           01:28 PM, 31st Mar                     User                    8421667270           01:30 PM, 31st Mar                   Mais                   Could you please confirm if this is your contact number +96590049863?           01:31 PM, 31st Mar                     User                    yes           01:31 PM, 31st Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:32 PM, 31st Mar                   Mais                   We will get in touch with you at the soonest we can           01:32 PM, 31st Mar                     User                    Thank you           01:32 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           01:32 PM, 31st Mar                     User                             01:33 PM, 31st Mar                     User                    This is the watsap           01:33 PM, 31st Mar                     User                    he never showed up           01:33 PM, 31st Mar                     User                    and never called me           01:33 PM, 31st Mar                   Mais                   Please accept our full apology, we will do the needful in order to be contacted and to collect your items at the soonest we can.           01:36 PM, 31st Mar                     User                    thank you dear mais           01:36 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           01:36 PM, 31st Mar                     User                    no thanks dear           01:37 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           01:39 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956817