Subject: Ticket Assigned - Conversation with Abdul Haseeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 09:15:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdul Haseeb Abdul Haseeb                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi abdul haseeb, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4721989969 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:09 PM, 31st Mar                   Mais                   Hi Abdulhaseeb, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:09 PM, 31st Mar                   Mais                   We can see that you have contacted us regarding your order 4721989969           01:09 PM, 31st Mar                     Abdul Haseeb                    Hi           01:09 PM, 31st Mar                     Abdul Haseeb                    I received an SMS  saying that my order is ready to be picked up at the selected branch. However when i went there they said they dont have it. When i check the order on the App, it says its still processing           01:10 PM, 31st Mar                     Abdul Haseeb                    Can you please check with the outlet           01:11 PM, 31st Mar                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             01:11 PM, 31st Mar                   Mais                   We will get in touch with you at the soonest we can           01:11 PM, 31st Mar                     Abdul Haseeb                    You will reply via this chat?           01:12 PM, 31st Mar                     Abdul Haseeb                    Or will I receive a call           01:12 PM, 31st Mar                   Mais                   Kindly note that we will update you through your email.           01:12 PM, 31st Mar                     Abdul Haseeb                    Alright thank you.           01:12 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           01:13 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:15 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956674