Subject: Ticket Assigned - Conversation with Pavi
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 08:56:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pavi Pavi                    Hello           12:43 PM, 31st Mar                   Mais                   Hi Pavi, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:48 PM, 31st Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           12:49 PM, 31st Mar                     Pavi                    Hi Mais           12:50 PM, 31st Mar                     Pavi                    I placed an order a little while back. The money got deducted from my card. But I didn't get a confirmation msg or email. My order history is showing the order has been placed.           12:51 PM, 31st Mar                     Pavi                    After I entered the otp, the money got deducted but it reverted back to my checkout page with an error message. That's why I'm
  confused.           12:52 PM, 31st Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you.           12:53 PM, 31st Mar                   Mais                   Please give me a minute to check.           12:53 PM, 31st Mar                     Pavi                    Thanks, sure.           12:54 PM, 31st Mar                   Mais                   Kindly note that you have a new order 9423231866 dated on 31-3-23 with a value of AED147.95 and it paid by mastercard. It is under delivery and will be delivered to you as soon as possible.           12:55 PM, 31st Mar                     Pavi                    Oh that's a relief. Thank you very much.           12:55 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           12:55 PM, 31st Mar                     Pavi                    Nothing at all.           12:56 PM, 31st Mar                     Pavi                    Tha
 nk you for your assistance.           12:56 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:56 PM, 31st Mar                     Pavi                    You too.           12:56 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956589