Subject: Ticket Assigned - Conversation with Dilan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 08:53:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dilan Dilan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi dilan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:34 PM, 31st Mar                   Mais                   Hi Dilan, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:38 PM, 31st Mar                     Dilan                    hi good morning sir. please i want to know when can i receive my order 1722210510 .you expected date yesterday. but i didn't received. please i didn't choose date you're choose that date.we don't expect like this experience. should be you need to get responsibility for delay my shipment. i hope you are fair reply for my delay shipment.           12:38 PM, 31st Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           12:38 PM, 31st Mar                   Mais                   Please give me a minute to check.           12:38 PM, 31st Mar                     Dilan                    Sure           12:38 PM, 31st Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           12:43 PM, 31st Mar                     Dilan                    0096879285438      Great wall drilling company    199      Azaiba   muscat    oman           12:44 PM, 31st Mar                     Dilan                    00968 79 27 54 38           12:45 PM, 31st Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             12:46 PM, 31st Mar                   Mais                   We will get in touch with you at the soonest we can           12:47 PM, 31st Mar                     Dilan                    Ok thank you. I don't expect such a experience  my other oders.           12:48 PM, 31st Mar                   Mais                   Please accept our full apology for this experience , we will so our best to deliver your items at the soonest we can           12:51 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           12:52 PM, 31st Mar                     Dilan                    Thank you i hope           12:52 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:53 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956574