Subject: Ticket Assigned - Conversation with Shankar Garg
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 08:48:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shankar Garg Shankar Garg                    Hello           12:27 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:27 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:28 PM, 31st Mar                     Shankar Garg                    1           12:28 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hello Shankar Garg , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:28 PM, 31st Mar                     Shankar Garg                    1           12:28 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:28 PM, 31st Mar                     Shankar Garg                    9422429986           12:28 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823000420    You can also easily track your order from My Account > Order History.             12:28 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:28 PM, 31st Mar                     Shankar Garg                    2           12:29 PM, 31st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:29 PM, 31st Mar                     Shankar Garg                    1           12:29 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:29 PM, 31st Mar                     Shankar Garg                    [email-masked]           12:29 PM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:29 PM, 31st Mar                   Mais                   Hi Shankar, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:31 PM, 31st Mar                   Mais                   We can see that you have contacted us regarding your order 9422429986           12:32 PM, 31st Mar                     Shankar Garg                    Yes           12:32 PM, 31st Mar                     Shankar Garg                    It’s delivered to me but on app it shows processing           12:32 PM, 31st Mar                     Shankar Garg                    Can you update it?           12:32 PM, 31st Mar                   Mais                   As per our records the order has been delivered in 28-3-23, could you please elaborate your query?           12:32 PM, 31st Mar                     Shankar Garg                    I need to return 1 time           12:32 PM, 31st Mar                     Shankar Garg                    Item           12:32 PM, 31st Mar                   Mais                   Sure, could you please share with us the name of the item you want to return?           12:33 PM, 31st Mar                     Shankar Garg                             12:33 PM, 31st Mar                     Shankar Garg                    This item I want to return           12:34 PM, 31st Mar                     Shankar Garg                    You there?           12:36 PM, 31st Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:37 PM, 31st Mar                     Shankar Garg                    Ok           12:37 PM, 31st Mar                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9422429986 dated on 31-3-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           12:43 PM, 31st Mar                     Shankar Garg                    Great           12:43 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           12:44 PM, 31st Mar                     Shankar Garg                    They will come to same address as delivery location right ? And           12:44 PM, 31st Mar                   Mais                   Yes sure.           12:47 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:48 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956555