Subject: Ticket Assigned - Conversation with Ammu Rachel John
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 08:47:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ammu Rachel John Ammu Rachel John                    Hi           12:25 PM, 31st Mar                   Mais                   Hi Ammu, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:26 PM, 31st Mar                     Ammu Rachel John                    Hi Mais.           12:26 PM, 31st Mar                     Ammu Rachel John                    I had ordered some products from Max and got them delivered to my home Tuesday, 28th March.           12:27 PM, 31st Mar                     Ammu Rachel John                    It was cash on delivery and I paid the cash too.           12:27 PM, 31st Mar                     Ammu Rachel John                    It says in my app that the order is still in processing           12:28 PM, 31st Mar                     Ammu Rachel John                    I want to return two of the items, as the size doesn't fit. I want a smaller size.           12:28 PM, 31st Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you.           12:28 PM, 31st Mar                   Mais                   Could you please share with us the names of the items you want to return as they are on the site? so that we can do the needful and assist you further.           12:29 PM, 31st Mar                     Ammu Rachel John                             12:29 PM, 31st Mar                     Ammu Rachel John                    School sports shoes with hook and loop closure           12:29 PM, 31st Mar                     Ammu Rachel John                    One black and one white.           12:29 PM, 31st Mar                     Ammu Rachel John                    I'm not able to do the return using app, since it hasn't updated as "delivered" yet.           12:30 PM, 31st Mar                     Ammu Rachel John                    I would like to replace the ones I have with a size 30, probably.           12:31 PM, 31st Mar                   Mais                   Please give me a minute to check.           12:33 PM, 31st Mar                     Ammu Rachel John                    Okay           12:33 PM, 31st Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 8422447987 dated on 31-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           12:38 PM, 31st Mar                     Ammu Rachel John                             12:39 PM, 31st Mar                     Ammu Rachel John                    Okay, thanks. But why does my order still says "processing"?           12:40 PM, 31st Mar                     Ammu Rachel John                    Will I be getting the refund for the same? I paid as cash on delivery.           12:40 PM, 31st Mar                   Mais                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already received your order.           12:40 PM, 31st Mar                   Mais                   Kindly note that the amount will be refunded to your My Credit.           12:40 PM, 31st Mar                     Ammu Rachel John                    That sounds fine           12:41 PM, 31st Mar                     Ammu Rachel John                    Thank you ☺️           12:41 PM, 31st Mar                   Mais                   Is there anything else I can assist you with?           12:42 PM, 31st Mar                     Ammu Rachel John                    Nothing as of now. Thank you.           12:42 PM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:47 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956550