Subject: Ticket Assigned - Conversation with Salman Javed
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 07:45:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salman Javed Salman Javed                    Good Morning           11:33 AM, 31st Mar                     Salman Javed                    I have a small issue           11:33 AM, 31st Mar                     Salman Javed                    I order online and received the delivery today           11:34 AM, 31st Mar                   Mais                   Hi Salman, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           11:35 AM, 31st Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with th
 em about their return/exchange policy.           11:35 AM, 31st Mar                     Salman Javed                    On checking the package I found that one shirt in the package is wrong           11:35 AM, 31st Mar                     Salman Javed                             11:35 AM, 31st Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           11:36 AM, 31st Mar                   Mais                   We can arrange a return process for the item and you will receive the refund, please confirm your wish about this.           11:37 AM, 31st Mar                     Salman Javed                             11:37 AM, 31st Mar                     Salman Javed                    Can I exchange this item from max store near me? and get the correct item?           11:37 AM, 31st Mar                   Mais                   Regarding t
 he exchange, we kindly ask you to please check with the store team.           11:38 AM, 31st Mar                     Salman Javed                    Ok I will check and if exchange is not possible I will message you to initiate the refund process           11:39 AM, 31st Mar                     Salman Javed                    Please initiate the return process           11:39 AM, 31st Mar                     Salman Javed                    Let me know if anything needed from my side           11:39 AM, 31st Mar                   Mais                   Please give me a minute to check.           11:40 AM, 31st Mar                     Salman Javed                    no need then I will go for refund           11:40 AM, 31st Mar                     Salman Javed                    ok           11:40 AM, 31st Mar                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9422981514 dated on 31-3-23 and th
 e item will be received by the transport partner LMG within 3 to 5 working days .           11:42 AM, 31st Mar                     Salman Javed                    noted           11:42 AM, 31st Mar                   Mais                   Is there anything else I can assist you with?           11:43 AM, 31st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           11:45 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956310