Subject: Ticket Assigned - Conversation with Shefali Singh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 13:28:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shefali Singh Shefali Singh                    Hi I’ve a concern related to my Order No #9422924966           05:12 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:12 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:12 PM, 30th Mar                     Shefali Singh                    1           05:12 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello Shefali Singh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:12 PM, 30th Mar                     Shefali Singh                    1           05:12 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:12 PM, 30th Mar                     Shefali Singh                    #9422924966           05:12 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:13 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:13 PM, 30th Mar                     Shefali Singh                    1           05:13 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:13 PM, 30th Mar                     Shefali Singh                    9422924966           05:13 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP033023001683    You can also easily track your order from My Account > Order History.             05:13 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:13 PM, 30th Mar                     Shefali Singh                    2           05:13 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:13 PM, 30th Mar                     Shefali Singh                    1           05:13 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:13 PM, 30th Mar                     Shefali Singh                    [email-masked]           05:14 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:14 PM, 30th Mar                   Mais                   Hi Shefali, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:17 PM, 30th Mar                   Mais                   We can see that you have contacted us regarding your order 9422924966           05:17 PM, 30th Mar                     Shefali Singh                    Yes           05:18 PM, 30th Mar                   Mais                   As per our records the order has been delivered on 30-3-23, could you please confirm this?           05:18 PM, 30th Mar                     Shefali Singh                    The order has been delivered today but the status on the app is still not changed           05:18 PM, 30th Mar                     Shefali Singh                    I want to return few products and not able to do so due to the status           05:18 PM, 30th Mar                     Shefali Singh                    This is really annoying           05:18 PM, 30th Mar                     Shefali Singh                    Are the delivery guys instructed to change the status of the order after delivery           05:19 PM, 30th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:19 PM, 30th Mar                     Shefali Singh                    This is not the first time that this has happened to me.. it’s really frustrating           05:20 PM, 30th Mar                   Mais                   For sure we will update the status, however please share with us the names of the items you want to return so that we can do the needful           05:20 PM, 30th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:21 PM, 30th Mar                     Shefali Singh                    Leggings and T-shirt           05:21 PM, 30th Mar                   Mais                   Please give me a minute to check.           05:24 PM, 30th Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9422924966 dated on 30-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           05:26 PM, 30th Mar                   Mais                   Is there anything else I can assist you with?           05:27 PM, 30th Mar                     Shefali Singh                    No thanks           05:28 PM, 30th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:28 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952316