Subject: Ticket Assigned - Conversation with Jemimah Machado
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 12:49:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jemimah Machado Jemimah Machado                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  jemimah machado Bot:  Hi jemimah machado, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0522971096            04:42 PM, 30th Mar                   Mais                   Hi Jemimah, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:42 PM, 30th Mar                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:43 PM, 30th Mar                     Jemimah Machado                    Hello! I would like to know if it’s possible for a refund of and order paid by card in store is possible to be refund it in cash           04:43 PM, 30th Mar                   Mais                   We regret to inform you that this option is not available.           04:44 PM, 30th Mar                     Jemimah Machado                    Okay thanks, also if only can be by card does it has to be to the same card?           04:45 PM, 30th Mar                   Mais                   It can be processed to the same card or to your My Credit wallet or as a voucher.           04:45 PM, 30th Mar                   Mais                   Is there anything else I can assist you with?           04:46 PM, 30th Mar                     Jemimah Machado                    So is not possible to a different card?           04:47 PM, 30th Mar                   Mais                   Kindly accept our full apology as this option is not available.           04:48 PM, 30th Mar                     Jemimah Machado                    Okay thank you           04:49 PM, 30th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:49 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952042