Subject: Ticket Assigned - Conversation with Dilan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 12:32:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dilan Dilan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  dilan Bot:  Hi dilan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  1722210510 Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi dilan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  1722210510 Bot:    Your order is on the way?    Track your order here: [172221051010880001]    You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi dilan, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096879275438            04:21 PM, 30th Mar                   Mais                   Hi Dilan, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:22 PM, 30th Mar                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:22 PM, 30th Mar                     Dilan                    I want to know about my order. 1722210510  your told me i can receive it           04:23 PM, 30th Mar                     Dilan                    I want to know can i receive it today           04:24 PM, 30th Mar                   Mais                   We would like to inform you that the expected date of the order to be delivered is today on 30-3-23, so please allow us the time           04:26 PM, 30th Mar                   Mais                   Is there anything else I can assist you with?           04:27 PM, 30th Mar                     Dilan                    Now  16.30  in oman. What time you deliver it           04:27 PM, 30th Mar                     Dilan                    Will you deliver in night           04:27 PM, 30th Mar                   Mais                   Please accept our full apology for the delay, we are unable to determine a specified time, however the courier will call you before delivering the order and you can arrange with him to deliver your order at your specified time           04:30 PM, 30th Mar                     Dilan                    Ok thank you.           04:30 PM, 30th Mar                   Mais                   Is there anything else I can assist you with?           04:30 PM, 30th Mar                     Dilan                    No thanks           04:30 PM, 30th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:32 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951875